Privacy Policy

Share and Care Services is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. 

Your personal information will be held and managed by Share and Care Services. By visiting and using Share and Care Services’ website or mobile site (www.shareandcareservices.com.au) (the “SITE”), you acknowledge that you have read this Privacy Policy. 

This Privacy Policy covers all personal information about you that we collect, use and otherwise process in connection with your relationship with Share and Care Services as a customer or potential customer. Share and Care Services will collect and use your personal information as described in this Privacy Policy and as permitted by applicable laws, including in circumstances where: (i) it is necessary to provide or fulfil a service requested by or for you; (ii) you have given us your consent; or (iii) it is necessary for one or more of the following legitimate interests pursued by Share and Care Services: 

To analyse, profile and monitor customer patterns and better understand the interests and preferences of our key customer audiences so we can consistently improve our products and services. 

To enhance customer experience and service, including by ensuring we personalise the Site and Share and Care Services updates relating to products, services and events to make them more relevant to our customers’ specific preferences. 

To ensure we continue to comply with applicable laws, for example in maintaining the accuracy of our records. 

What Personal Information We Collect And How We Use It? 

When you register, place an order, interact with our digital content on your computer or mobile device or send us an enquiry, we will collect certain information from you. We will indicate whether this collection involves personal information and, if it does, whether providing your personal information is voluntary or mandatory for the service. Please be aware that where collection is mandatory, we may not be able to provide the relevant services to you if you do not provide that information to us. If we wish to use your personal information for purposes other than those stated in this Privacy Policy, we will obtain your consent where required by applicable laws. 

We may collect the following information: 

CONTACT INFORMATION AND OTHER IDENTIFYING INFORMATION: your name, postal address, phone numbers and e-mail addresses. You acknowledge that we may also obtain information about you because of authentication or identity checks (for example in connection with our standard checks when you request a service form us. We use this information to identify you as a customer, to process your order, to deliver products and services, to process payments, to update our records and to generally manage your account with us under our terms with you. Providing us with certain personal information is voluntary but we may not be able to process your enquiry or send you the requested response.

We may also use your contact information to send you marketing communications and to contact you in relation to service-related matters, including aftercare services or to assist you in relation to prospective purchases on our Site and, on occasion, to request and respond to feedback relating to Share and Care Services. This feedback may relate to matters including Share and Care Services’ brand, product and services and / or your experience and satisfaction with Share and Care Services. We will only use your contact information where permitted to do so in accordance with applicable laws or if we have your consent to do so (if required by applicable laws). 

PAYMENT INFORMATION:

Information related to your credit card, debit card, and/or other payment information to process payments in connection with your orders. 

DEMOGRAPHIC INFORMATION: we may ask you for your gender, birthday and age. We use this information and / or your customer account and profile information for our internal demographic insights into our customers. 

Together with non-personal information, we may also use this information for our internal marketing analysis and demographic studies, to analyse, profile and monitor customer patterns so we can consistently improve our products and services. 

INTERNET AND OTHER ELECTRONIC ACTIVITY: Where permitted under applicable laws or with your consent (if so required by applicable laws), we may use information about how you use our Site to personalise our communications to you, tailor the content appearing on our Site, so as to make the Site and our services and communications more relevant to you and to enable your use of any interactive features of our services. We also use this information to maintain and improve the Site and our services. 

We may process information about the device you are using to connect to the services on our Site or any interactive content we may provide. This may include the type of device you use, your internet browser, your location based on the unique identifier for your device such as an Internet Protocol address (“IP address”). 

We use this information to ensure the proper functioning and security of our Site and to optimise our services to you and to better understand how our content and services are used and their effectiveness. 

How Personal Information May Be Collected!

SOURCES OF PERSONAL INFORMATION 

FROM YOU. We collect personal information from you directly. We may also collect personal information from you indirectly, including through your use of our Site and / or where we draw inferences about you.

FROM THIRD PARTIES. We may supplement information we collect about you with the information which we receive from third parties known to you.

COOKIES 

Cookies are small text files that are sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e. when it expires) and a randomly generated unique number or another identifier. A cookie will also contain information about your device, such as user settings, browsing history and activities conducted while using our Site. By linking the information in these cookies with other customer information that you provide to us, for example, when you log-in to the Site, we may be able to identity the cookie information relates to you. 

Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse cookies or to indicate when a cookie is being sent, however, certain features of our Site may not work if you delete or disable cookies. Some of our Service Partners (discussed below) may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf. 

We inform you where relevant of our use of cookies and other device identifiers on arriving at our Site or, if required by applicable laws. You acknowledge and agree that by continuing to use our Site or services without managing your cookie and device choices and preferences, that you consent to our cookie and device identifier settings and agree that you understand our COOKIES POLICY. Please be aware that restricting certain cookies or other device identifiers will impact on your user experience and may prevent you from using part of our Site.

Please see the COOKIES POLICY for more information about cookies and other technologies which are used on our Site and information on how you can manage your cookie choices and preferences. 

Who We Share Your Personal Information With

In certain circumstances, we may share your personal information with other companies in the Share and Care Services group and selected service providers who sell or promote Share and Care Services products and services or perform other functions on our behalf such as fulfilling orders, processing payments, and carrying out promotional services or data management as permitted by applicable laws or with your consent (if so required by applicable laws) as further described below (“SERVICE PROVIDERS”). We may also share aggregated or anonymised information that does not directly identify you. 

Where we share your personal information with third parties, Companies or selected service providers, we will put in place contractual measures to require Affiliated Companies and Service Providers to take reasonable precautions to safeguard your personal information, as required by applicable laws. 

SERVICE PROVIDERS 

We may share information about you with companies that we may use from time to time and with other companies that provide support services to us, including website hosting companies, IT service providers and fraud management solution providers. We may also share your information with other companies who sell or promote Share and Care Services products and services, (including social media and internet search platforms who you independently subscribe to), in order to provide you with an enhanced customer experience. In addition, we may also share certain limited information with companies who assist Share and Care Services with other services, for example, in analysing our customer data in order to better understand, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers. In each case, we will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by applicable laws. 

BUSINESS OR PROCESS CHANGE PARTNERS 

In the event that we or a part of our business undergo re-organisation or are sold or licensed to a third party, any personal information we hold about you may be transferred to that re-organised entity, licensee or third party. 

Your Rights In Relation To Your Personal Information

You may have the right under applicable data protection laws to ask: 

For details of the personal information, we hold and process about you (including information regarding how your information may be shared)

For a copy of your personal information 

That we correct your personal information where it is inaccurate and / or that we complete your information where it is incomplete

That we limit or restrict your personal information in certain cases

That we delete your personal information in certain cases

To de-register your account if you have registered a customer account with us

To object and opt out of important decisions which were based solely on automated decision-making

You can also limit or withdraw any consent you give to us at any time and may have the right under applicable law to object to us using your personal information for Share and Care Services’ legitimate purposes. You may ask us for further information regarding withdrawal or refusal of consent and the consequences of such refusal. If you do withdraw your consent, this will not affect the lawfulness of any previous processing based upon such consent. 

If you would like to exercise any of these rights in relation to the personal information, we hold about you or wish to change your preferences at any time, please contact our Customer Service Team at hello@shareandcareservices.com.au

Please note that we may require you to verify your identity in order to process a request made to exercise your rights in relation to your personal information. If we are unable to match this information, we may ask you to provide additional identifying information, such as a copy of your passport or drivers’ license. You may designate a third party to act on your behalf provided they have appropriate written authority to do so. 

If you make a request to delete your personal information, note that we may not delete all of your information. We may still process your personal information if it is necessary to do so and we are lawfully permitted. For example, in the following circumstances: 

Transactional: to complete a transaction for which the personal information was collected, provide goods or services requested by you, or perform a contract we have with you; 

Security and Maintenance: in the context of detecting and/or preventing security incidents and / or to debug or repair any errors; or 

Legal: to protect against fraud or illegal activity or to comply with applicable laws or resolve legal claims or exercise rights under applicable laws. 

NON-DISCRIMINATION 

If you exercise any of your personal information rights detailed in this section, we will not discriminate against you and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services. 

We will only keep your information as long as you remain an active customer and for 7 years afterwards or otherwise as required for our business operations or by applicable laws. We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, to comply with legal or regulatory obligations, for fraud prevention, to identify, issue or resolve legal claims and / or for proper record keeping purposes. We may also retain a record of any stated objection by you to receiving Share and Care Services updates for the purpose of ensuring we can continue to respect your wishes and not contact you further. Your personal information will be deleted or destroyed in a manner that cannot be restored or reproduced after 7 years.

Retention And Deletion Of Personal Information

Security And Third Party Links

We take reasonable steps to protect your personal information against unauthorised or accidental access, processing, loss or use. Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us and any transmission is at your own risk. 

We do however use strict procedures and security features to try to prevent unauthorised access wherever possible. Personal information may be accessed by persons within our organization, or our third-party service partners, who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law. 

The Site may from time to time contain links to other websites not controlled by us. We do not accept responsibility or liability for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by this Privacy Policy. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them. 

Changes To This Privacy Policy! 

We may update this Privacy Policy from time to time. The amended Privacy Policy will be posted on the Site. Please check this page regularly for changes to this Privacy Policy. If we make any material changes to this Privacy Policy we will notify you and obtain your consent (if required by applicable law) before they take effect either through the Site or by sending you a notification. Any such material changes will only apply to personal information collected after the revised Privacy Policy took effect.

Contacting Share and Care Services

You can contact us if you have any questions about the way in which your personal information is being collected or used which are not answered by this Privacy Policy. Please contact us at hello@shareandcareservices.com.au 

You can write to Share and Care Services, 136 The Parade, Norwood SA 5067 or alternatively, if you wish to contact us by telephone on 08 8180 0658